if you have a question that has not been answered below then please e-mail us at firstname.lastname@example.org and we will do our best to help.
We currently use one uk delivery service which is a standard 3-5 working day service, and a standard international service which takes 7-10 days.
Items are dispatched with our courier within 24 hours of payment being received.
If you need an item urgently, please contact us here and we can arrange a quicker service for an additional charge.
Returns & exchange policy
We operate on a 30-day refund/replace policy. So if your aren’t happy with the fit or the colour; or the item is defected in any way we will be more than happy to exchange or refund your purchase as long as the item has not been washed and still in a condition to re-sell (this excludes defected items).
So if you have any issues please contact us on: email@example.com
We will not charge you anything for the return however you will be responsible for getting the item back to. Items will only be exchanged or refunded when we have received the unwanted item in its original condition.
The process is simple:
If you feel the need for a refund or exchange email firstname.lastname@example.org
State your order number and reason for refund/ exchange.
After you have received confirmation from our support line send back the item and details of the order in a clearly marked package to this address we provide.
As soon as we receive the item we will send you email confirmation of receipt and refund or send out the exchange.
Essentially we want you to have a positive experience with us, so any issues please feel free to get in touch via the support email and we will do whatever we can to help.
Regards Team HMG